خانم سروناز محرابی

تحصیلات: فوق لیسانس
رشته تحصیلی: مدیریت اجرایی
شغل: مدیر سیستم ها وروشها
استان: البرز شهر: کرج



سوابق تحصیلی،علمی و کاری:

 

Work Experience:

May 2013 - Present

Mammut

alborz , Iran

 

systems and methods executive

(Organizational Change Management  SAP Team) supervisor

 

Managing and controlling and involving in all of the below activities

·     Acting as OCM ( organization change management) team lead

·     Representative of the department to revise the existing process in align with SAP project requirements

·     analyzing clients' existing systems and processes and finding best practice

·     translating client requirements into highly specified project briefs;

·     identifying options for potential solutions and assessing them for both technical and business suitability;

·     drawing up specific proposals for modified or replacement systems;

·     producing project feasibility reports;

·     working closely with developers and a variety of end users to ensure technical compatibility and user satisfaction;

·     ensuring that budgets are adhered to and deadlines met;

·     drawing up a testing schedule for the complete system;

·     overseeing the implementation of a new system;

·     planning and working flexibly to a deadline;

·     writing user manuals;

·      providing training to users of a new system;

·     Keeping up to date with technical and industry developments.

 

MTN IRANCELL Company November 2010 till may 2013

Positions:   sale and distribution Channel Quality Assurance Specialist.

§  To assist management in designing, implementing and monitoring end to end customer experience within all channel.

§  To assist to conducting competitive research to determine competitors’ strategy for implementing sales and service nationally.

§  To advise on customer management and channel management best practice & international trends

§  To support QA compliance system in to conformance with global quality Requirements.

§  To Support all Continuous Improvement activities within QA and to conduct Channel Quality measures

§  To Support special project team activities, as needed.

§  To Support defining, standardizing and introducing service levels for each channel segment

§  To be involve in channel survey the start of planning till analyzing the data and giving feedbacks to related managers.

§  To attend all New Changes and Projects meetings that affects the sales channel and to assist management in evaluating the streamline departmental procedures and practices.

§  To Provide Performance and analysis’ reports based on the managements queries Proficiency & Skills.

§  To Track and measure customer satisfaction levels after each service at store level

§  To Analyze and present customer satisfaction results to channel managers and Regional Sales and Service Managers for corrective action

§  Determine training needs and identify training courses for individuals or groups of dealers.

§  To Control over the channel’s processes and make sure of its efficiency, being update like by communicating with other teams and find the better solutions.

§  To help concierge support including answering dealer’s major problem which DSA and support team cannot solve this includes involving ITS senior managers and technical teams in problem and try to solve it as soon as possible.

§  To Be as S&D Push mail Support contact person, this includes supporting dealer on major Push mail problems and Handling technical problem with IS Push mail support team and make sure dealers are happy with the stability of Push mail for sending the customers

§  To Conduct Dealers and top dealers survey and audits based on system requirement. this includes designing forms, planning, conducting and evaluating.

§  To give report any fraud and deviation at the channel to the related team after investigation

§  To monitor over the daily registration, pending ,rejection and fault report on a daily basis and give report to the other relevant managers about the consistency or deviation the performance criteria’s of the dealer’s and channel.

§  To Write URS and raising changes based on new requirements like: DCP enhancement, DP upload, top dealer’s accesses on concierge and many other changes

§  To update managers with new information on a weekly basis through knowledge center on a SharePoint

§  To Test new application, make sure that it is based on sales and distribution channel’s needs, recognizing the incidents and try to communicate with the PMO office and technical team to find incidents. Communicate with dealers, DSAs and Temps to support the lunch of new applications for S&D and control over them for assuring the stability and accuracy of it.

§  To coordinate to prepare training material of the new projects and to  Coordinate to hold training sessions for DSA and temps all over the regions about new projects and updating them about new processes

§  To be as DCP (Dealer communication portal) Admin and manage confirming new dealer’s registration on a daily basis, Prepare DCP active members daily for the management  and to Update DCP contents based on new promotions, news, events.

 

Iran Engineering Inspection Co.  (I.E.I), July 2008 till November 2010.

Positions:   Quality Assurance Expert.

 

§  Involvement in writing guide directions, policies and methods based on (ISO 9001:2000) & (ISO 17020) for inspection company.

§  Introducing innovative ideas in the total management of facilities in order to maximize limited resources

§  Controlling over all units activity to do their job based on standard and correcting their action and make sure that everything is based on "Doing the right thing right, right away.

§  Implementing internal audit every 6 month to make sure everything is doing based on plan and find NC (not correct) actions.

§  Helping the system to find the best way to do their action proficient.

مشخصات کاربر

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